Refund & Cancellation Policy
Effective date: September 27, 2026
NESTA CAPITAL LLC aims to communicate the commercial terms of paid consulting engagements before work begins. This policy explains cancellation and refund principles for published engagement types.
1. Scope
This policy applies to paid consultancy engagements offered by NESTA CAPITAL LLC, including Monthly ($199/month), Yearly ($1,990/year), and Custom (written quote) options, as described on the Pricing page. Free inquiries and publicly available resources are not charged and therefore do not involve refunds.
2. Free Resources and Inquiries
Publicly available resources and general inquiries are free; therefore no fee is charged for these activities and no refund applies.
3. Paid Consulting Engagements
Paid work is governed by the accepted proposal or service agreement, including any milestones, deposits, work already completed, and cancellation terms. Cancellation and refund eligibility depend on the engagement type (Monthly, Yearly, or Custom) as described in this policy and in any applicable written agreement.
4. Monthly Engagements ($199/month)
You may request cancellation of a Monthly engagement through an approved cancellation channel. Fees already paid for the current paid monthly period are not refunded. Services covered by that paid period remain available until the end of the applicable period, subject to the agreed engagement scope. Cancellation prevents future renewal or further charges after the current paid period ends.
5. Yearly Engagements ($1,990/year)
When a Yearly engagement is cancelled, the current month is not refundable. Unused remaining months are eligible for refund according to the annual engagement’s applicable commercial terms. The exact refund amount is determined under those terms; this policy does not publish a numeric calculation formula.
6. Custom Engagements (written quote)
Custom engagement cancellation and refund conditions are defined in the written quotation, scope, proposal, or engagement agreement before the customized engagement is finalized. Where written Custom terms apply, those engagement-specific terms govern that Custom engagement.
7. How to Request Cancellation
You may submit a cancellation request through either approved channel below. Include your name and engagement reference. Do not include full payment-card details.
8. Refund Eligibility and Work Already Performed
Refund eligibility, including treatment of work already performed and any non-refundable amounts, is described in the plan-specific rules above and in the applicable agreement.
9. Processing Approved Refunds
10. Disputes and Questions
For billing or cancellation questions, contact email support@nestacapital.com or the Contact form on this website (/contact/) with the invoice or engagement reference and a brief description of your concern. We will review it against the agreed terms and applicable law.
11. Mandatory Rights
Nothing in this policy limits statutory rights that cannot lawfully be waived.
Effective date: September 27, 2026